ICA Paket is a parcel delivery service that transports parcels along with existing lorry shipments from ICA’s warehouses to the ICA stores – thereby utilising unused space on existing journeys and reducing the climate footprint. ICA Paket was launched in 2023 and has grown vigorously over the past year, adding 28 new e-commerce partners, from two to a total of 30. The number of affiliated ICA postal service agents increased from 200 to 600 during the year. Going forward, the aim is to connect even more ICA stores and e-tailers to further strengthen the stores’ role as the local physical hub. ICA Paket is an example of how we continue to develop services that combine sustainability and customer benefit.